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SUPPORT

WELCOME TO HEATSTAR AG SUPPORT

Our team prides itself on finding you a solution. Below are all the ways you can contact us and how to access the resources we’ve tried to provide on the site.

CONSUMER CONTACTS:

For inquiries regarding Enerco, Mr. Heater, Heat Star, or Heat Star AG please call:

1(800) 251-0001 and follow the prompts for consumer technical support. 

Regular Business Hours: 

Monday-Friday 8:00am - 5:00pm Eastern Standard Time

BUSINESS HOURS

STANDARD HOURS

All calls placed before end of business day will be answered by our team. We stay on the line after hours until all calls are resolved.

Monday - Friday 8:00 am - 5:00 pm EST

 

Please Note: Our phones will be shut down for an upgrade between the hours of 12pm to 2pm EST on Friday, June 27th. We will resume normal operation following the upgrade.

HOLIDAY CLOSURES

We are closed for standard United States holidays. Phones can turn off as early as 3:00 pm EST the business day prior to the holiday. All calls in the queue will be answered. Then the office reopens the next business day after the closure at 8:00 am EST. If it is during seasonal hours, then, unless listed below, phones will be monitored on Saturdays.

SPECIAL HOURS, 2025

  • The office will be closed December 24th and December 25th for the holiday. We will resume normal business hours on December 26th.
  • The office will also be closed on  January 1st. We will resume normal business hours on January 2nd.

TO ORDER SERVICE PARTS ONLY - IN CANADA:

For Canadian customers only - If you know which part number(s) to order, please visit LionCove Canada to place your order.

If you need technical support or help with obtaining a part number, you need to first contact Mr. Heater / HeatStar at the numbers above.